RETURNS AND EXCHANGES

Right to Cancel under the ICACRs

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day after the day on which you acquire (, or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.

Please NOTE: When Pre Ordering products the cancellation period will expire 14 days from the day you place an order on Scandic Pharma’s webshop. Therefore we will deliver the products one orders after the 14 days. This only concerns clients that use the Coupon Code and are willing to Pre Order our products with 15% discount.  If one does not call within these 14 days, there will be NO right to cancel the order.

To exercise the right to cancel, you must inform us by a phone call to: Customer Care Department (+46 (0) 8 808 555), Scandic Pharma Ltd, or by e-mail to:webshop@scandicpharma.com.
For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement without undue delay, and not later than:

(i) 14 days after the day we receive back from you any of the goods supplied; or

(ii) (if earlier) 14 days after the day you provide us with evidence that the goods have been returned; or

(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.

We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. [If we do not receive the cancelled order back, we may arrange to have it collected from you at your cost.]

You shall return cancelled orders to, Scandic Pharma LTD, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You will have to bear the cost of returning the goods.

COMPLAINTS

If you wish to address any complaints regarding the quality of your product or if the product is damaged upon delivery, please contact webshop@scandicpharma.com. We aim to help you as soon as possible. Please contact us as soon as you find any defects, so that we can help you.

In such case, please provide us with the following details:

  • your order number;
  • the product code/product name;
  • details of the defect; and
  • if you want a refund or replacement.